Shipping & Returns Policy

30 day money back policy

Our 30-day No Questions asked Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a full refund or exchange, within 30 days of the shipping date. Yes, it's that simple. We can only accept the product without custom engraving, in its original condition and with the certification.

This is, however, applicable for orders within India only. For International orders, please see the International Shipping section.

 

Will I have to pay for shipping the product back to you?We offer FREE Return Shipping. You'll receive complimentary return shipping on all resizings, exchanges, or refunds for all products within the 30-day money back policy.

 

How do I return the product to Sterlingjewels within 30days?1. Call our customer delight team and you will be given a Return Authorization Code, once you let us know the item you would like to return along with your Order No.

2. We will courier you a Sterlingjewels tamper proof package with the Return Authorization code, your Name and address on the outside return area and a unique serial number pre-printed.

3. Secure your jewellery with the original packing materials and certificate in the tamper proof package provided by Sterlingjewels. Note that once the package is sealed, it cannot be opened unless destroyed.

4. Once your package is ready, just call our customer delight team and we will send a courier to pick it up from you.

5. Once your returned item is received by Sterlingjewels, your refund or new item will be processed shortly.

 

100% RefundOur 30-day No Questions asked Money Back Policy

 gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a 100% full refund or exchange and we will also pay for the shipping to and fro.

 

Free ReturnsWe offer FREE Return Shipping.

You'll receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 30-day money back policy. If you prefer just call our customer delight team and we will send a courier over to pick it up from you.

 

 

Lifetime exchange policy

Sterlingjewels offers a Lifetime Exchange Policy.

We offer a Lifetime Exchange Policy on all purchases made from Sterlingjewels, within India. If the product, along with diamonds and gemstones, if any, is intact, you may return it for the current value of all the materials with a minor deduction towards melting and recovery costs.

This means your product's current value of gold, diamonds and colored stones will be determined based on product specifications and the current price listed on our website. If you had received a discount or a free gift while making your purchase, we will be deducting the original discount amount or free gift value, whichever applicable. Alternatively, you can choose to return the free gift as well.

A 10% of this amount, subject to a minimum of Rs. 1,000, will be deducted towards melting and recovery costs. This will be done on a per product basis, in case you are returning multiple products.

You will be given a voucher for this value which remains valid for 12 months and can be used to purchase anything, except gold coins from Sterlingjewels. Please note that this voucher cannot be en-cashed.

Currently we offer the Lifetime Exchange Policy on orders within India only.

 

Free ShippingSterlingjewels provides free delivery/shipping on all items within India. Shipping time is 24-48hrs for "Available in Stock" items and 10 business days for "Make to Order" items.

 

Transit InsuranceAll goods will be fully insured by Sterlingjewels until they reach you, so your purchase is 100% safe.

 

Customer DelightNeed help? Think we could have done something better?

We are listening and happy to do what we can to improve. Please let us know.

We can be reached at rajendrashah54@gmail.com  or at 9322227571 between 8am-12 midnight, 7 days a week.

Our registered office address is:

Sterling Jewels

404, 'A' Wing, 
Shalimar Apartements,
Tagore Road,
Santacruz (West)
Mumbai 400054